Services
SmartSourcing Operational Support
Application Support and Maintenance
On-site Applications Operations Staffing, Help Desk, Disaster Recovery, Data Center Capacity Planning, Development of IT Service Management Improvement Programs
Infrastructure Support and Maintenance
On-site Infrastructure Operations Staffing, Help Desk, Network Operating Center (NOC) Monitoring, Identity and Security Management (includes single sign on and directory services), Hardware, Software, and Infrastructure Upgrades, Enhancements, Moves, Adds and Changes, Data Storage and Managed Server Solutions, Asset and Inventory Lifecycle Management
Integrated Systems Support and Maintenance
On-site Systems Administration Staffing, Application Management, NOC Monitoring, Help Desk, Break/Fix Support, Asset and Inventory Management, Disaster Recovery, E-mail Support and Management, MACs, Network Infrastructure and Security, Performance Reporting based on SLAs
Physical Security/Command Center Environment Support
On-site Command Center Operations Staffing Services, Remedial and Preventive Maintenance of I/CAD, Access Control, ID Badging Systems, and Integrated Hardware Components, Hardware, Software, and Infrastructure Upgrades, Enhancements, Moves, Adds and Changes, Facilities Document Management, Inventory Management
Property Portfolio Support and Maintenance
On-going Square Footage Recalculations, Field Verification/As-built Conditions, Computer Aided Drafting and Design and Vectorization, System, Materials, and Equipment Recycling, Facility Documentation Archiving and Storage