Continuous Process Improvement for Support Contract Quality Management: In our support contracts, we employ industry best practices to ensure quality for our clients. We have developed a Continuous Process Improvement (CPI) model that assists us in meeting and constantly improving quality standards set by our clients. This methodology is based on time-tested quality improvement concepts from sources like Deming’s PDCA Shewart Cycle and Six Sigma practices.

Independent Verification and Validation (IV&V) is a completely independent, third party review of a technology project to ensure quality and identify issues or deficiencies. Because the IV&V provider remains outside the domain of the software developer, IV&V provides an objective, unbiased perspective that is aligned completely with the client's goals and perspective. IV&V identifies issues and their cause, and recommends a course of action for correction. IV&V can be considered an 'insurance policy' on complex technology projects that mitigates risk and greatly increases success rates.

SDI's IV&V Team has served large government organizations performing custom software development, ERP implementations, and other highly complex enterprise-level software implementations. With a wide range of skills and experience to draw from, the SDI IV&V Team can help ensure that your investment in technology will meet your needs and perform as you expected.