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smartsourcingSM technology support.
People are the heart of any organization, and are its most important asset. Finding and retaining qualified staff is one of the most important aspects of managing a large modern organization, and one of the most challenging.
Organizations are tasked with finding qualified IT staff while meeting shrinking budget requirements. Very often, it makes sense to look outside the organization for support that may not be possible within the constraints of the organization. SmartSourcing can provide the answer to this seemingly impossible challenge:
- Wider range of people and skills: Because we support so many clients with so many different systems, we have a large pool of qualified IT experts in all skill areas. It would be impractical for most organizations to maintain the number and skill levels that SDI does. SmartSourcing brings you the benefit of this large group, ensuring the skills and experience are there when you need them.
- Always there: Providing 24/7/365 coverage with in-house staff can be difficult. Staff positions must be filled even when employees are sick or on vacation. This usually means redundancy in skills and a scheduling headache. SmartSourcing provides the assurance that all positions will be staffed 24/7/365, no matter what happens. Because our pool of IT employees is much larger than any single client needs, we have the resources to ensure that staff positions are always covered.
- Optimizing staff utilization: Some IT tasks, like database administration, often do not require full-time staffing, but do require specialized IT skills. Finding a part-time employee with specialized skills can be very difficult, and hiring a full-time employee is often cost-prohibitive. SmartSourcing provides the exact skills you need for only the hours required. SDI SmartSourcing is the solution chosen by many large organizations, including:
- One of the largest public transportation organizations in the world uses SmartSourcing for its IT infrastructure. Servers, networks, and desktop support is all supported by the SDI Team. Over 2,500 users across a 250-square mile area rely on SDI's SmartSourcing for 24/7/365 reliability.
- One of the largest airports in the world chose to SmartSource its entire digital video and access control systems support. SmartSourcing ensures that these mission-critical security systems keep over 87 million people per year safe and secure.
- One of the largest fresh water systems in the world uses SmartSourcing to manage its billing system. Over 3 million accounts and hundreds of millions of dollars are SmartSourced for reliability.
